![]() KEY RESPONSIBILITIES Provide exceptional experiences to PRC team members, visitors, and guests through prompt, courteous, and efficient service. FOUR-DIAMOND SERVICE AGREEMENT All Team Members will display a Four-Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino through the Platinum Rule (Treating people the way they want to be treated). ![]() Additionally, all Techs must comply with all policies and procedures regarding State, Federal and Pechanga Gaming Commission requirements. The Slot Technician III must strictly comply with all SOP and Technical MICS Standards for slot machine maintenance and repair as well as meeting specific Slot Tech III testing and training goals prior to appointment. Slot Tech III GENERAL SUMMARY Slot Technician III is responsible for the advanced repair and maintenance of all electronic gaming machines (EGMs) under the direction of Slot Technical Supervisor.
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